305.513.9418

Warranty Policy

Thank you for giving Air Accessories & Avionics, Inc. the opportunity to maintain and service your Rockwell Collins rotables. We strive to give you the highest caliber of quality and value with each unit we service. Although we take many steps to ensure our work is free of defects, sometimes discrepancies do arise. Whether the problem is related to parts or workmanship, it is our intention to stand behind our work. Please become familiarized with our warranty policy so you have a clear understanding in the manner that Air Accessories & Avionics, Inc. honors warranty requests.

What is the warranty period for an overhaul?

Because Air Accessories & Avionics, Inc. holds capabilities on units that range in age from forty years plus to current production, we have categorized our warranty period based on whether the unit is still in production or is out of production. As you can appreciate, units that are out of production are very old and tend to not be the most reliable. Of course, many end users continue to fly these components, so we then too, continue to service them. Therefore, units that are out of production will have a warranty period of six months from date of overhaul. Units that are still in production will have a warranty period of twelve months from date of overhaul. The warranty applies when the customer's complaint is confirmed and the part(s) that caused the failure was the one replaced at the time of the original overhaul. If the failure is due to a part that was not replaced at the time of original overhaul, the part may be charged, and the labor will be performed at no cost to the customer.

What is the warranty period for repairs?

The repair warranty period is ninety days from date of repair. Warranty applies when the customer's complaint is confirmed and the part (s) that caused the failure was replaced at the time of original repair. Parts that fail and were not replaced at the time of original repair, will be billed along with any applicable labor charges.

What is the warranty period for a bench check or functional check?

Because Air Accessories & Avionics, Inc. does not actually perform any maintenance on a unit that is bench checked, warranty does not apply. In cases where failures cannot be confirmed, customer will be responsible for a bench check labor charge.

What condition will my unit be tagged if I send it in for warranty?

It depends. If the unit is put on the bench and the complaint cannot be duplicated or confirmed, the unit will not require any repair since no trouble was found. The unit will be returned with a Bench Check tag and the customer will be billed a bench check fee. If the complaint or fault is confirmed, then the unit will require to be repaired and the unit will be tagged Repaired. Any charges related to the repair will be governed by the warranty policy for overhaul or repair.

Who can send in a unit for warranty consideration?

Air Accessories & Avionics, Inc. will honor warranty consideration on any units we've serviced regardless of whom the work was originally performed for. You, your customer or your customer's customer, may return the unit to us for evaluation in the event of a failure.

Who is responsible for freight costs related to a warranty?

The warranty policy of Air Accessories & Avionics, Inc. does not make any provisions for freight costs related to warranty considerations. It will be the sole responsibility of the unit's owner to send and return the unit from the shop at their own cost.

How do I void my warranty?

We want to be fair and thorough when evaluating our customer's warranty requests. Unfortunately, we cannot honor warranty under any circumstance if our warranty seals are missing, pulled, cut or tampered with whatsoever. Often, customers attempt to fix units on their own and after not having any success, send the unit in for warranty. At that point, we have no idea if there was more harm than good done. Please, preserve and ask your customers to preserve our warranty seals-this is the only barometer we have to ensure that the integrity of our work has been maintained! Additionally, if there is obvious, physical evidence (i.e. bent/broken connector pins, damaged connectors) that the unit was handled or installed improperly, warranty will be voided. Often this type of abuse can and will cause a failure. Induced failures will not be covered under warranty.

My question was not answered. What should I do next?

Please feel free to contact us by phone, fax or e-mail at the following:
O: 305.513.9418
F: 305.513.4496
E: warranty@airaccessories.com​

Again, thank you for choosing Air Accessories & Avionics, Inc.

LOGO

P: 305.513.9418
E: customerservice@airaccessories.com

8328 NW 30th Terrace - Doral, FL 33122
FAA No. IXSR602L EASA No. 145.4071

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